Online Health Centre

Chat with a Veterinarian now via Video or Phone

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"Now Offering Veterinary Care from the Comfort of Your Own Home"

We Offer Telehealth

Our mission at Royal York Animal Hospital is to understand your pet needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or alternatively provide some management at home.

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"Meet with a Veterinarian by Phone, or Video"

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Call with a Veterinarian (scheduled through website) $60

phone Communication

  • Telephone conversation with a Veterinarian. We call the number you provide!
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian (scheduled through website) $105

video Communication

  • Video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed!
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.

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Dr. Iz Jakubowski
Veterinarian Royal York Animal Hospital

A graduate of the Atlantic Veterinary College in Charlottetown, PEI, Dr. Iz practiced in the Blue Mountains north of Toronto before joining Royal York. She’ll be the first to tell you that the journey to get here was a challenge – and that it was well worth the effort. She loves what she does. Ever-evolving medical science (it’ll never be boring), a collegial working environment (both at Royal York and in the veterinary community at large), an opportunity to help clients and critters in her care (preventive care and quality-of-life issues are top of mind) all make for a rewarding day in the trenches. Currently “between pets,” Iz gets her fix of furry friends at work.

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Dr. Lilla Yan
Veterinarian Royal York Animal Hospital

A graduate of the Ontario Veterinary College, Dr. Lilla Yan practiced in Kingston before moving to the GTA where she initially divided her time among Royal York Animal Hospital and several Veterinary Emergency practices before joining us full time in 2012. Dr. Yan thrives on the fast-paced demands of emergency medicine and critical care as well as the more complex challenges of internal medicine in general practice. She finds making a difference in a moment of crisis and turning sickness into health an especially rewarding part of her day. Dr. Yan has a longstanding special interest in Endocrinology and, not one to shy away from taking on a challenge & exploring new horizons, she’s expanding her expertise in the area of ultrasonography.

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Dr. Zach Jones
Veterinarian Royal York Animal Hospital

Dr. Zach Jones grew up in Thamesford, Ontario and completed his Doctor of Veterinary Medicine degree at the Ontario Veterinary College in 2014. He joined the Veterinary Medical team at Royal York Animal Hospital in 2015. He is passionate about every aspect of the veterinary world, but his professional interests lie in ultrasonography, feline medicine, dentistry, internal medicine.

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Dr. Luisa Alvarez
Dr. Luisa Alvarez Royal York Animal Hospital

Dr Alvarez was born and raised in (Barquisimeto) Venezuela, where she graduated at the Universidad Central de Venezuela. In 2004 Dr Alvarez completed all requirements to practice Veterinary Medicine in North America and has been practicing in Toronto since 2007 and at Royal York since 2010. Luisa has a passion for continuing education and travel and enjoys attending veterinary conferences that take her to new and interesting locales as well as helping her to keep on the cutting edge of veterinary medicine (and bringing those ideas back to RYAH!)